Frequently asked questions

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What is the estimated delivery time?

Our total delivery time is 6–12 business days.
Delivery times are estimates and may vary.
For full details, please refer to our Shipping Policy.

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Do you ship internationally?

No, we only ship within the United Kingdom.

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How can I track my order?

Once your order has been dispatched, you can track it via our Tracking Page using your order number and email address.

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Do you offer free shipping?

Yes, shipping costs are always free for orders within the United Kingdom.

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How long do I have to return my order?

You have 30 days after receiving your item to request a return.
For full details, please refer to our Return & Refund Policy.

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How do I start a return?

To start a return, please contact our customer service team via our Contact page.
For full details, please refer to our Return & Refund Policy.

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Can I cancel my order?

You may cancel your order within 24 hours of placing it by contacting our customer service team through our Contact Page.

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When will I receive my refund?

If approved, your refund will be processed within 14 days of receiving the returned goods.

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What if I receive a damaged or incorrect item?

If your item is defective, damaged, or incorrect, contact us within 7 days of delivery through our Contact Page.

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What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
  • Union Pay
    Shop Pay
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Is my payment secure?

Yes. All payments are processed through secure SSL-encrypted connections.

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In which currency are payments processed?

All transactions are processed in British Pounds (GBP).