Privacy policy

ME HUB operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Registered in the United Kingdom under company number 14431519, with its registered address at 942 Green Lanes, London N21 2AD, United Kingdom, is the data controller responsible for your personal information.

We also comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include anonymised data that cannot identify you.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment details, transaction information, form of payment and payment confirmations.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may obtain your personal information from the following sources:

  • Directly from you, such as when you create an account, use our Services, contact us, or voluntarily provide your personal information.
  • Automatically through our Services, including information collected from your device when you access our website or use our products and services, as well as through cookies and similar tracking technologies.
  • From our service providers, who assist us in delivering our Services and may collect or process personal information on our behalf.
  • From our business partners or other third-party sources, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. We may use third-party advertising services such as Google Ads, including remarketing and conversion tracking technologies, to display advertisements and measure advertising performance.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business, provide our Services, or comply with legal requirements, as described in this Privacy Policy. These circumstances may include:

  • Service Providers: We may share your information with Shopify, vendors, contractors, and other third-party service providers that perform services on our behalf, including payment processing, IT support, cloud hosting, data analytics, customer service, order fulfillment, and shipping.
  • Business and Marketing Partners: We may share your information with advertising and marketing partners to deliver promotional content and personalized advertisements. For example, Shopify may work with third-party advertising services to display relevant ads based on your interactions with our website and other online services. These partners process your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of certain targeted advertising activities.
  • With Your Consent: We may disclose your personal information when you request or authorize us to do so, such as when processing social media integrations, third-party login services, or shipping products to recipients you designate.
  • Affiliated Companies: We may share your information with our parent company, subsidiaries, affiliates, or other entities within our corporate group for legitimate business purposes.
  • Legal and Business Purposes: We may disclose personal information when required in connection with a merger, acquisition, financing, bankruptcy, or sale of business assets. We may also disclose information to comply with applicable laws, legal processes, court orders, subpoenas, or governmental requests; to enforce our terms, agreements, and policies; and to protect the rights, property, safety, and security of our business, customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties. If you choose to access any third-party website or service, we encourage you to review its privacy policy, security practices, and terms of use before providing any personal information. We do not own or control these third-party services and are not responsible for their privacy practices, security measures, or the accuracy, completeness, or reliability of the information they provide.

Please be aware that any information you choose to share on public or semi-public platforms, including third-party social media services, may be visible to other users of those platforms and, in some cases, users of our Services. We cannot control how third parties use or disclose information that you voluntarily make available in these environments.

The inclusion of links to third-party websites or services is provided solely for your convenience and does not constitute our endorsement, sponsorship, or approval of any third-party content, products, services, or operators, unless we expressly state otherwise within our Services.

This version retains the same legal intent while presenting the information in clear, professional, and original language.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us via shop@me-hub.co.uk or through our Contact Page. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit the Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company Name: ME HUB LIMITED
Company Number: 14431519
Website: me-hub.co.uk
Phone: +44 020 8364 1825
Email: shop@me-hub.co.uk
Address: 942 Green Lanes, London N21 2AD

Customer Service Available Hours

Monday to Friday: 9am - 6pm (GMT/BST)
Saturday & Sunday: Closed